Видео ютуба по тегу Solid Rock Consulting

The Workforce Strategy Frameworks Leaders Are Using in 2026 #workforcemanagement
The Workforce Strategy Frameworks Leaders Are Using in 2026 #workforcemanagement
Zkast 2025 #202 - Большие перемены: Обзор CX за 2025 год и прогнозы на 2026 год с Хуанитой Коли
Zkast 2025 #202 - Большие перемены: Обзор CX за 2025 год и прогнозы на 2026 год с Хуанитой Коли
ИИ меняет правила игры в сфере внутридневных транзакций
ИИ меняет правила игры в сфере внутридневных транзакций
2025 ZKast #174 - 🤖 What's New in CX with Juanita Coley - Talkdesk, Salesforce, NiCE, 8x8
2025 ZKast #174 - 🤖 What's New in CX with Juanita Coley - Talkdesk, Salesforce, NiCE, 8x8
2025 ZKast #153 - What's New In CX Episode 7 with Juanita Coley - WebexOne, Zoomtopia, and Five9
2025 ZKast #153 - What's New In CX Episode 7 with Juanita Coley - WebexOne, Zoomtopia, and Five9
2025 ZKast #144 , What's New In CX #6 with Juanita Coley - CCaaS MQ, RingCentral and Verint Engage
2025 ZKast #144 , What's New In CX #6 with Juanita Coley - CCaaS MQ, RingCentral and Verint Engage
2025 ZKast #140 - What's new in CX #5 with Juanita Coley - Verint Edition
2025 ZKast #140 - What's new in CX #5 with Juanita Coley - Verint Edition
How Contact Centers Can Leverage Generative AI
How Contact Centers Can Leverage Generative AI
What Is Real-Time Adherence l WFM Tipsy Thursday EP 103
What Is Real-Time Adherence l WFM Tipsy Thursday EP 103
What Workforce Management Is Really Capable Of l Tipsy Thursdays EP 102
What Workforce Management Is Really Capable Of l Tipsy Thursdays EP 102
2025 ZKast 125 - What's new in CX #2 with Juanita Coley of Solid Rock Consulting
2025 ZKast 125 - What's new in CX #2 with Juanita Coley of Solid Rock Consulting
Why Workforce Management Leaders Still Struggle With Data Clarity l Tipsy Thursdays EP 99
Why Workforce Management Leaders Still Struggle With Data Clarity l Tipsy Thursdays EP 99
2025 ZKast #103 with Juanita Coley on
2025 ZKast #103 with Juanita Coley on "What's new in CX?"
How Solid Rock Consulting Empowers Leaders with Scalable WFM Solutions
How Solid Rock Consulting Empowers Leaders with Scalable WFM Solutions
Five9 is Reshaping Workforce Management – What it Means for Women in Tech
Five9 is Reshaping Workforce Management – What it Means for Women in Tech
How to Protect Your Business from Cyberattacks with Log Me In (LogMeIn)
How to Protect Your Business from Cyberattacks with Log Me In (LogMeIn)
Stay Curious. You Find A Problem And You Be The Solution! l Juanita Coley
Stay Curious. You Find A Problem And You Be The Solution! l Juanita Coley
How RTA Prevent Chaos in Customer Support Teams! l WFM Tipsy Thursday EP 84
How RTA Prevent Chaos in Customer Support Teams! l WFM Tipsy Thursday EP 84
The Evolution of Workforce Management & What’s Next for WFM l Juanita Coley
The Evolution of Workforce Management & What’s Next for WFM l Juanita Coley
Boost Agent Morale & Customer Satisfaction with This Strategy l Juanita Coley
Boost Agent Morale & Customer Satisfaction with This Strategy l Juanita Coley
7 Steps to End Silos Every Call Center Leader Needs to Know l Juanita Coley
7 Steps to End Silos Every Call Center Leader Needs to Know l Juanita Coley
Technology Is Evolving FAST In Call Center, Are Your Agents Keeping Up l Juanita Coley
Technology Is Evolving FAST In Call Center, Are Your Agents Keeping Up l Juanita Coley
Empower Your Agents 3 Simple Ways to Reduce Escalations in Your Call Center l Juanita Coley
Empower Your Agents 3 Simple Ways to Reduce Escalations in Your Call Center l Juanita Coley
How Solid Rock’s IT Training Transformed Our Team - Tangee Edmonson Testimonial
How Solid Rock’s IT Training Transformed Our Team - Tangee Edmonson Testimonial
How To Fix Low First Call Resolution FCR In Your Call Center
How To Fix Low First Call Resolution FCR In Your Call Center